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Terms and Conditions of Sale

Terms and Conditions of Sale

 

If you do not agree to these terms and conditions, you must cancel your order with us prior to shipping or within 1 business day - whichever is sooner. No restocking fee will be applied to orders canceled within that time frame.

 

Purchasing

Buyer in the USA certifies that he/she is at least 21 years of age. Buyer will have to certify to this prior to placing an order. Further certification may be required at time of delivery. The billing address needs to be the address on your credit card statement. Your billing address is where your order will be shipped. If you wish to ship to an address different than your billing address, please provide this information on your order form.

 

Shipping

Title to, and ownership of, all wine passes from seller to buyer in the State of California, and buyer takes all responsibility for shipping the wine from California to his or her home state. By placing an order, buyer authorizes seller to act on buyer’s behalf in arranging for transportation of the wine at buyer’s direction. Alternatively, buyer may choose to pick up the wine at seller’s location, or make independent shipping arrangements. For all wine sales, sales tax will be applied based on the selling retailer’s location. Seller makes no representation as to the legal rights of anyone to ship or import any wines, alcoholic beverages or other goods into any state. The buyer is solely responsible for the shipment of wine and other goods purchased and for determining the legality and the tax/duty consequences of having the wine and other goods shipped to the applicable destination.

 

Prices of our wines do not include shipping/handling charges, the cost of which varies depending on destination, number of bottles ordered and choice of delivery options.

We always recommend shipping to a business address where someone will be present to receive it during business hours. All shipping carriers require an adult signature at the time of delivery. Signature releases are not accepted. If the shipment is returned to us for an improper or incomplete address we will have to re-charge you for re-shipment, so please make sure the address is complete including business name, department or mail stop, if any, and suite number if going to a business complex.

By submitting an order you hereby agree and understand that ALL ALCOHOLIC BEVERAGES ARE SOLD IN CALIFORNIA AND TITLE PASSES TO THE BUYER IN CALIFORNIA.

We make no representation to the legal rights and ability of anyone to ship or import wines into any state outside of California or any country outside the USA. YOU, the buyer, are solely responsible for shipment of alcoholic beverage products. By placing an order for delivery in the USA, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.

ALCOHOLIC BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND BY PLACING YOUR ORDER, YOU REPRESENT AND WARRANT TO US THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND CAN ACCEPT DELIVERY OF ALCOHOLIC BEVERAGES.

When your alcoholic beverages are delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. If any person under 21 years of age fraudulently orders and has wine shipped to them, the wine will not be released to them, and will be returned to us, and the cost of return shipping will be charged to the responsible party.

BY ORDERING YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE SELLER FOR ANY RESULTING CONSEQUENCE OF A FRAUDULENT ORDER OR ANY MISREPRESENTATION AS TO THE AGE OR LEGAL ABILITY OF ANY INTENDED RECIPIENT TO RECEIVE SHIPMENT OF ALCOHOLIC BEVERAGES.

If you change your order after it is prepared for shipping, we reserve the right to charge for additional handling and packaging materials.

Parents or legal guardians will be held responsible for actions of their minor children. If necessary, legal action will be taken against any and all parties attempting "wire fraud." The cost of shipping to, and returning to us of any wine in any such operation will be charged to that agency. NO EXCEPTIONS.

 

Shipping Conditions

The licensed retailer who sells you the wine will ship your purchase according to the shipping method you choose. We ship via common carrier and offer ground service. Orders generally leave within 2-4 business days.

The selling retailer reserves the right to hold shipment of your wine during extreme weather conditions. The selling retailer cannot be responsible for damage to wine (including leakage or damaged corks) shipped to you . Please be aware of the scheduled delivery information, as the date, and location of your delivery cannot be changed once it leaves the retailers warehouse. It is your responsibility to be present when your shipment arrives. If the weather is very hot or cold in your area, and you would like to delay your shipment date, please contact us. Use the weather in your area as a guide, when making your choice for best shipping method.

 

Returns

All requests for returns or cancellations must be made within 7 days of the invoice date, no exceptions.  

 

Sales Tax

All wine is sold in the state of California and the title passes to the buyer in California. All purchases will be subject to sales tax based on the selling retailer's location.

TEMPERATURE CONTROLLED SHIPPING OVERVIEW

Thank you for trusting Vivino for your wine orders! In order to ensure that your wine is protected from the elements during transport, Vivino has developed a comprehensive program for temperature controlled shipping:


  • All shipments to Non-West Coast states (CA, OR, WA, ID, MT, WY, NV, AZ, CO, NM) will be sent via temperature controlled truck to the closest regional hub. These facilities, referred to as "gateways", are temperature controlled and located strategically throughout the country.
  • Once a shipment arrives at the gateway*, it will be transferred to UPS or Fedex for the final part of its journey

* Note that ice packs (if ordered) will be added to your package at this time.


SHIPPING SCHEDULES FOR TEMPERATURE CONTROLLED SHIPMENTS

All orders placed before 1pm EST on Wednesday will be shipped out on Friday of the same week. All orders placed after this time will be stored in a temperature controlled warehouse and shipped out the following Friday.


Delivery times, therefore, may take 8-14 days from order date, accounting for fulfillment, 4-5 days shipment to the regional hub, and 1-2 days for local delivery.


If you would like a more expeditious delivery option, please select 2-Day or Overnight Shipping.


TRACKING INFORMATION

Tracking information will not be available for your shipment until it reaches the regional hub, due to the fact that the shipment is sent via common (temperature controlled) carrier and there is no individual tracking number for the package.


You will however receive a confirmation email indicating that your shipment has left the West Coast warehouse and is en route to your closest regional hub. Your order will say "UPS Label Created", but this label will not be scanned until it reaches the regional hub.


Once the shipment reaches the regional hub, you will be able to track your package (likely 4-5 days after shipping date). At this point, the package is en route to your home/office.


KEY ADVANTAGES OF TEMPERATURE CONTROLLED SHIPPING

  • Your wine can be protected from environmental damage for the entirety of its journey
  • This service is provided to you at no additional cost